Store Policies

Reptile Purchases

Animals Owned By Sinister Serpents Exotics

Our customers will always have security and peace of mind with our 100% arrrive alive guarantee. Our customers are guaranteed to receive only high quality, healthy animals, professionally packaged with fast and affordable shipping. All of the snakes we produce will always come with a birth certificate, full lineage disclosure and photos of their parents. In the unlikely event that an animal does not survive shipping, customers will have the option of a suitable replacement at no additional cost or a 100% refund, including shipping costs.

Consignment Animal Purchases

Consignment animals will always be clearly marked on the product pages, so our customers know whether it is one of our animals or a consignment animal. Consignment animals will always be shipped directly from the sellers and we work closely with them to ensure the smooth delivery of healthy animals to our customers. Consignment animals in our store come with the same 100% arrive alive guarantee as our animals. In the unlikely event that a consignment animal does not survive shipping or an otherwise unhealthy animal is received, sellers will offer a full 100% refund, including shipping costs or a replacement animal of equal value at no additional cost to the buyer.

Pet Supply/Product Purchases

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to and affiliated sites. All pet supplies and products purchased in our store are made through Amazon's shopping cart and checkout. All product claims, purchases, warranties and returns are subject to Amazon's and/or individual Amazon seller's terms and conditions, as well as the product manufacturers. Sinister Serpents Exotics is not in any way responsible for Amazon product listings, descriptions, pricing, shipping, uarantees, defects, returns, support or warranties. Any problems or customer service issues, which may arise must be handled directly through Amazon and/or the product's seller or the manufacturer.